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RETURNS

ONLINE PURCHASES RETURN INFORMATION

If an item is unsuitable we will happily provide you with a refund or exchange, under the following conditions-

a) Item is returned to us within 14 days

b) Item is accompanied with proof of purchase

c) Item is in unused, unwashed, original condition with all tags and labels intact, with original packaging

LATE RETURN+EXCHANGES

Returns outside 14 days will only be accepted at the discretion of katiehosking.com.au

SALE ITEM RETURNS

Returns purchased on Sale are unfortunatley not eligable for refund. However we will exchange them subject to availability. If we are unable to exchange for you, we will provide a store credit.

QUALITY

We make every effort to produce our clothing to an exceptionally high standard using quality fabrics and reliable manufacturing processes. All items are quality checked prior to delivery. Should an item arrive to you in less than perfect condition please contact our customer care immediately so as we can assist you promply. Email customercare@katiehosking.com.au 

katiehosking.com.au deems a garment as faulty if it has been delivered to you damaged or with a manufacturing fault, or a manufacturing or workmanship fault has occurred within 1 month of purchase. 

Items that incur damaged as a result of "wear & tear" are not considered to be faulty.

When an item is deemed to be faulty katiehosking.com.au will repair faulty items. If an item can not be repaired or replaced you will receive a full refund. 

REFUNDS

Refunds are processed to the original purchaser's credit card. Please note it can take up to 10 business days for funds to show in your account. 

RETURN INSTRUCTIONS

Please send your completed return form along with your item to the below address. We recommend using a traceable delivery method (we do not take responsibility for the safe delivery of return freight).

Once we receive your return we will promptly process your request.

Please complete your return and send to:

KATIE HOSKING

ATT : ONLINE RETURNS

Post Office Box 747 Cowes Phillip Island Victoria Australia 3922

Need more help?

If you require more assistance contact our Customer Care we are available to answer your questions over the phone Monday to Friday 10am-5pm (AEST) 
P + 61 3 93493936

Email Us customercare@katiehosking.com.au 

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